Welcome to the MALLORCACo FAQ Section.
We've compiled answers to the most common questions we receive about renting one of our luxury holiday homes in Mallorca.
The homes available with MALLORCACo are hand selected to ensure they meet the highest standards of luxury, comfort, and convenience. Each home comes with luxury welcome gifts, complementary services, stunning locations, and access to our premium concierge network and bespoke collection of Experinces that are Exclusive to MALLORCACo.
Yes, absolutely you can. And it will be a pleasure for us to show you around. We arrange private viewings for you or can provide a detailed virtual tour.
Most of our holiday homes are available year-round, but availability may vary depending on the location and season. We recommend booking early, especially during peak periods.
You can book directly through our website or by contacting our reservations team. Its quick and easy. And once your preferences are confirmed, we'll guide you through the booking process and be on hand throughout your entire stay.
We accept all major credit and debit cards, bank transfers, and digital payment options. Please contact us for specific details and to make a payment.
Yes, a deposit is typically required to confirm your reservation. The amount varies depending on the property and rental terms.
Our cancellation policies vary by property. You will find detailed terms in your rental agreement and within our T&Cs or you can talk directly to one of our Travel Experts.
ALL of the luxury holiday homes we offer to our community come with complementary airport transfers, a luxury hamper of local produce, Molton Brown essentials, dressing gowns and slippers. Most of the homes also include housekeeping, linen changes, cleaning services and basic utilities. Some properties also offer private chefs, chauffeurs, or spa services. Any / all additional services can be arranged upon request.
Absolutely we can, and we are the best at it! Our concierge team is available 24/7 to assist with bookings, recommendations, and unique experiences tailored to your preferences.
Pet policies vary by property. Please let us know during the booking process if you plan to bring a pet, and we will find suitable options.
MALLORCACo has a dedicated support team available 24/7 to resolve any issues promptly, ensuring a seamless experience.
Yes, all of our luxury holidays homes are equipped with high-speed Wi-Fi to keep you connected during your stay.
Some of our luxury holiday homes offer heated pools, while others may provide this service upon request. Please check the property details or ask one of our Travel Experts.
Yes, absolutely we can. All of our bookings come with complementary airport transfers. We can organize private aviation, luxury car rentals, helicopter charters and much more. Go to our CONCIERGE section to view our full list of services and to connect to one of our Travel Experts.
Absolutely! Whether it's a private dinner, wedding, or corporate event, our team can coordinate everything to ensure a flawless experience.
Yes, we can arrange private chefs, nannies, personal trainers, security staff or any other staff requirement. Go to our CONCIERGE section to view our full list of services and to connect to one of our Travel Experts.
Yes, we offer a range of family-friendly properties equipped with child-friendly amenities and spacious layouts.
We'd love to hear from you! After your stay, you'll receive a feedback form via email. Alternatively, you can share your experience directly with our team.
Absolutely. Many of our clients rebook their favorite properties. Contact us early to secure your dates.
If your question wasn't answered here, feel free to reach out to our team via phone, email, or our online contact form. At Azul Stays, we're committed to making your luxury villa experience unforgettable.
